JM PROPERTY SURVEYS TERMS & CONDITIONS

Effective date: 11 August 2026

These Terms & Conditions (“Terms”) apply to services supplied by JM Property Surveys, a sole trader business (“JM Property Surveys”, “we”, “us” or “our”) to the person or organisation purchasing or instructing our services (“you” or “your”). By requesting, booking or instructing JM Property Surveys to provide services, you agree to these Terms. These Terms apply to both consumer and business customers. Where you are a consumer, nothing in these Terms affects any statutory rights you have under applicable UK law.

1. SERVICES

JM Property Surveys provides property inspection, assessment, reporting and related services, which may include:

  • Energy Performance Certificates (EPCs);
  • Legionella Risk Assessments;
  • Damp and mould inspections and reports;
  • Property floor plans;
  • Property inventories;
  • Check-in reports;
  • Check-out reports;
  • Mid-term property inspections;
  • Property photography;
  • Other property-related inspection and reporting services agreed with you.

The precise service to be provided, together with the applicable fee, will be confirmed at the time of booking or instruction. Where more than one service is booked, each service will be subject to its own scope and limitations as set out in these Terms.

2. BOOKINGS AND APPOINTMENTS

An appointment will be considered booked once the service and appointment have been agreed with you. You are responsible for providing accurate information about the property, its location and the service required. We will make reasonable efforts to attend at the agreed date and time. Appointment times may occasionally need to change due to circumstances outside our reasonable control. Where we need to rearrange an appointment, we will provide reasonable notice where possible.

3. ACCESS TO THE PROPERTY

You must ensure that JM Property Surveys has safe and reasonable access to the property and all areas reasonably required to complete the agreed service. If access is restricted, refused, unsafe or unavailable, we may be unable to complete some or all of the service. Where an area cannot be accessed, we may record this as an inaccessible area or make reasonable assumptions where the methodology for the relevant service permits this. If a further visit is required because access was unavailable or the inspection could not reasonably be completed, an additional fee may apply. We reserve the right to leave or refuse to undertake an inspection where we reasonably consider that conditions present a significant health, safety or personal risk.

4. INFORMATION PROVIDED BY YOU

You are responsible for providing accurate and complete information reasonably required for us to carry out the service. This may include, where relevant:

  • Existing plans;
  • Previous reports;
  • Certificates;
  • Construction information;
  • Property history;
  • Heating information;
  • Information about water systems;
  • Tenancy information;
  • Previous inventories;
  • Information concerning alterations or improvements.

Where information or evidence is supplied by you or a third party, we may reasonably rely upon it. We are not responsible for inaccuracies resulting from information that is inaccurate, incomplete or misleading.

5. INSPECTION LIMITATIONS

Our inspections are generally visual and non-invasive unless a different scope has specifically been agreed. We cannot be expected to identify defects, conditions or risks which are:

  • Concealed;
  • Inaccessible;
  • Obstructed;
  • Locked;
  • Outside the agreed scope;
  • Not reasonably identifiable during a visual inspection; or
  • Only discoverable through specialist testing or invasive investigation.

Furniture, personal possessions, stored items, floor coverings and other obstructions may prevent complete inspection of some areas. Our reports describe conditions and information available to us at the time of inspection and should not be interpreted as a guarantee that no other defects or risks exist.

6. ENERGY PERFORMANCE CERTIFICATES

Where instructed to provide an EPC, JM Property Surveys will undertake the assessment in accordance with the applicable legislation, methodology, software, conventions, accreditation requirements and guidance applicable at the time of the assessment. EPCs will only be produced and lodged where the assessor is appropriately accredited and authorised to undertake the relevant assessment. Where required, the completed EPC will be lodged on the relevant government register. The EPC rating is calculated using the information available to the assessor and the applicable methodology.

An EPC is not:

  • A building survey;
  • A structural survey;
  • A valuation;
  • A guarantee of energy consumption;
  • A guarantee of energy bills;
  • A guarantee that recommended works are suitable;
  • A guarantee that a particular EPC rating will be achieved in the future.

Where construction details, insulation, heating systems, glazing or other information cannot reasonably be established, appropriate assumptions may be made in accordance with the applicable methodology and conventions. You must not ask or expect an assessor to enter information that is knowingly inaccurate or unsupported. We reserve the right to decline to include information where sufficient evidence is not available or where doing so would conflict with applicable methodology, conventions, accreditation requirements or professional obligations.

7. EPC ACCURACY AND CLIENT EVIDENCE

Where documentary or other evidence is available, you should provide it to us before or during the assessment. Examples may include:

  • Building plans;
  • U-value calculations;
  • Insulation certificates;
  • Boiler information;
  • Window documentation;
  • Extension or alteration documentation;
  • Previous SAP information;
  • Air-tightness test results;
  • Product certificates.

Evidence will only be used where it is appropriate and acceptable under the applicable EPC methodology and conventions. Providing evidence does not guarantee a particular EPC rating.

8. LEGIONELLA RISK ASSESSMENTS

Where instructed to provide a Legionella Risk Assessment, JM Property Surveys will assess reasonably foreseeable risks associated with the water systems within the agreed scope. The assessment will be based on the property, water systems and information reasonably available to us at the time of inspection. A Legionella Risk Assessment is a risk assessment and is not a laboratory test, water sample analysis or guarantee that Legionella bacteria are absent. Unless expressly agreed in writing, our service does not include:

  • Laboratory sampling;
  • Microbiological testing;
  • Water treatment;
  • System disinfection;
  • Plumbing repairs;
  • Replacement of water-system components;
  • Ongoing monitoring;
  • Temperature monitoring at intervals after the inspection;
  • Ongoing management of the water system.

Recommendations contained within the assessment are intended to assist the client in managing identified risks. The client remains responsible for implementing appropriate control measures and arranging any further investigation, testing, treatment or remedial work recommended.

9. DAMP AND MOULD REPORTS A

damp and mould inspection is intended to identify visible or reasonably identifiable evidence of dampness, moisture and/or mould and to provide observations and recommendations based upon the conditions present at the time of inspection. Moisture meters and other non-invasive equipment may be used where appropriate. Unless specifically agreed in writing, the service is not:

  • A structural survey;
  • A full building survey;
  • An invasive damp investigation;
  • A specialist building pathology investigation;
  • A structural engineering assessment;
  • A timber infestation survey;
  • A roof survey;
  • A drainage survey;
  • A specialist environmental or laboratory analysis.

Where the cause of dampness or mould cannot reasonably be established during the inspection, we may recommend further investigation by an appropriately qualified specialist. We cannot guarantee that concealed dampness, moisture or mould will be identified. Mould can be concealed behind furniture, wall finishes, flooring, insulation and other materials. We will not normally remove finishes or furnishings as part of a standard inspection. Our reports do not constitute medical advice or a diagnosis concerning the health effects of mould or damp.

10. FLOOR PLANS

Floor plans will be prepared from measurements taken at the property using the equipment and methods appropriate to the agreed service. Unless otherwise agreed, floor plans are intended primarily for property marketing and general presentation purposes. They are not architectural drawings, structural drawings or legally certified measured building surveys. Reasonable measurement tolerances may occur because of:

  • Irregular construction;
  • Furniture;
  • Fixtures and fittings;
  • Obstructions;
  • Restricted access;
  • Property finishes;
  • Measurement equipment;
  • The configuration of the property.

Floor plans must not be relied upon for construction, structural alterations, planning applications, legal boundary determination or other purposes requiring professionally certified measurements unless expressly agreed in writing.

11. PROPERTY INVENTORIES

Property inventories are intended to provide a written and photographic record of the property’s condition, contents and cleanliness at the time of inspection. Where appropriate, an inventory may record:

  • Walls and ceilings;
  • Floors;
  • Doors and windows;
  • Fixtures and fittings;
  • Furniture;
  • Appliances;
  • Kitchen fittings;
  • Bathroom fittings;
  • Gardens;
  • Garages and outbuildings;
  • Meter readings where accessible;
  • Keys;
  • Contents;
  • Visible damage;
  • Visible defects;
  • Marks and deterioration;
  • General cleanliness.

The inspection is normally visual and non-invasive. An inventory does not constitute:

  • A structural survey;
  • A building survey;
  • A gas safety inspection;
  • An electrical inspection;
  • A damp survey;
  • A specialist appliance inspection;
  • A valuation.

Concealed, inaccessible, locked or obstructed items may not be inspected or recorded.

12. CHECK-IN REPORTS

A check-in report records the condition and contents of the property at or around the commencement of a tenancy. Where a property is already occupied, or where tenant possessions are present, our ability to inspect certain areas may be restricted. The client and/or tenant should review the report promptly and notify us of any factual errors or omissions. Where amendments are requested, we will consider reasonable factual corrections where supported by appropriate evidence.

13. CHECK-OUT REPORTS

A check-out report records the condition and contents of the property at the time of the check-out inspection. Where a suitable check-in report or inventory is provided, we may compare the condition observed at check-out with the earlier record. Any comments concerning damage, deterioration, cleanliness, missing items or changes in condition are observations based on the evidence available to us.

JM Property Surveys does not determine:

  • Whether a tenant is legally liable;
  • Whether damage constitutes a breach of tenancy;
  • Whether a landlord is entitled to make a deposit deduction;
  • The amount of any deposit deduction.

Those decisions remain with the relevant landlord, agent, tenant, deposit scheme, mediator or court.

14. FAIR WEAR AND TEAR

Where appropriate, we may identify apparent deterioration or changes in condition. Unless expressly agreed otherwise, JM Property Surveys does not provide a final legal or financial determination of fair wear and tear. Factors including the age, quality, expected lifespan, original condition and normal use of an item may need to be considered by the landlord, letting agent or other relevant party.

15. DEPOSIT DISPUTES

Inventory, check-in and check-out reports may be used as supporting evidence in tenancy deposit disputes. JM Property Surveys does not act as:

  • A deposit adjudicator;
  • A mediator;
  • A legal adviser;
  • A representative of the landlord;
  • A representative of the tenant.

We cannot guarantee that a tenancy deposit scheme, court or other third party will agree with our observations or conclusions.

16. PHOTOGRAPHS

Photographs may be taken during inspections to provide supporting evidence of the property’s condition. Photographs form part of the inspection record where included within the agreed service. Photographs may not capture every detail, defect or condition within a property. Where property photography is provided as a separate service, the number, style, editing and intended use of photographs will be agreed with the client.

17. REPORTS AND RECOMMENDATIONS

Reports are prepared based on observations and information available at the time of inspection. Recommendations are made within the scope of the service provided. Where specialist investigation or remedial work is recommended, the client should obtain appropriate advice and quotations from a suitably qualified contractor or professional. A recommendation does not constitute a quotation, guarantee of suitability or guarantee of the outcome of proposed works.

18. FEES AND PAYMENT

The price for the agreed service will normally be confirmed before the appointment. Unless otherwise agreed, payment is due on completion of the service or before the final report or document is released. We may withhold the release of completed documents where an invoice remains unpaid, subject to any applicable legal requirements. Where additional work is requested or circumstances mean that substantially more work is required than originally agreed, we may charge an additional fee. Where reasonably practicable, we will notify you before carrying out chargeable additional work.

19. CANCELLATION AND REARRANGEMENT

If you need to cancel or rearrange an appointment, you should provide as much notice as reasonably possible. Where a cancellation occurs at short notice, or where we attend the property but cannot reasonably complete the agreed service because of circumstances attributable to you, we may charge a reasonable cancellation or attendance fee reflecting our actual loss and costs. Any cancellation charge will be subject to applicable consumer law and will not be intended to penalise you. Where consumer cancellation rights apply to a contract entered into at a distance or away from business premises, those statutory rights will apply unless a lawful exception applies. Where you request that a service begins before the expiry of any applicable cancellation period, we may require the appropriate express consent required by law.

20. OUR RESPONSIBILITY AND LIABILITY

We will provide our services with reasonable care and skill. Nothing in these Terms excludes or restricts liability which cannot legally be excluded or restricted. This includes liability for:

  • Death or personal injury caused by negligence;
  • Fraud or fraudulent misrepresentation;
  • Breach of applicable statutory rights;
  • Any other liability which cannot lawfully be excluded or limited.

Subject to the above, we will not be responsible for losses arising from matters outside the agreed scope of the service or from:

  • Concealed or inaccessible defects;
  • Inaccurate information supplied by you or a third party;
  • Conditions that were not reasonably identifiable during the inspection;
  • Changes to the property after our inspection;
  • Defects or deterioration arising after the inspection;
  • Failure to implement recommendations;
  • Work carried out by third parties;
  • Reliance upon a report for a purpose outside its agreed scope.

Where you are a consumer, nothing in these Terms limits your statutory rights.

21. THIRD-PARTY CONTRACTORS

Where our report recommends that you obtain further investigation, testing, repair or remedial work, any contractor or professional appointed by you will be responsible for their own services. JM Property Surveys is not responsible for the acts, omissions, workmanship, advice, costs or guarantees of third-party contractors.

22. USE OF REPORTS

Reports, EPCs, floor plans, photographs and other documents are prepared for the client and the purpose for which they were commissioned. They must not be materially altered or presented in a misleading manner. If a report is provided to a third party, the third party should understand that it reflects conditions and information available at the time of the original inspection. Unless expressly agreed, a report should not be treated as a current assessment of a property after the date of inspection.

23. INTELLECTUAL PROPERTY

Copyright and intellectual property rights in original reports, floor plans, photographs, templates and other materials produced by JM Property Surveys remain with JM Property Surveys unless otherwise agreed. You are granted permission to use the completed documents for the purpose for which they were commissioned. You must not reproduce, modify, resell or commercially redistribute our templates, reports or other materials beyond the agreed purpose without our written permission, subject to any rights you have under applicable law.

24. COMPLAINTS

If you are dissatisfied with our service, please contact JM Property Surveys as soon as reasonably possible. We will investigate complaints fairly and aim to provide an appropriate response within a reasonable period. For EPC services, complaints may also be subject to the complaints procedure of the relevant government-approved accreditation scheme.

25. PROFESSIONAL AND REGULATORY REQUIREMENTS

Where a service is subject to professional, accreditation, regulatory or statutory requirements, JM Property Surveys will comply with the requirements applicable to that service. For EPC services, this includes applicable government requirements and the requirements of the relevant accreditation scheme. We reserve the right to decline an instruction where accepting it would create a conflict of interest or would prevent us from acting independently or in accordance with applicable professional requirements.

26. INSURANCE

JM Property Surveys will maintain appropriate insurance for the services it provides and where required by applicable professional or accreditation requirements. Details of relevant insurance may be provided upon reasonable request.

27. DATA PROTECTION AND PRIVACY

We will process personal information in accordance with applicable UK data protection legislation. Information may be collected and used for purposes including:

  • Booking and managing appointments;
  • Carrying out inspections;
  • Preparing reports and certificates;
  • Lodging EPCs where required;
  • Communicating with clients;
  • Invoicing and payment;
  • Maintaining business records;
  • Meeting legal and regulatory obligations.

Further information is contained within our Privacy Policy.

28. CONFIDENTIALITY

We will treat information supplied by you as confidential except where disclosure is:

  • Required by law;
  • Required by a regulatory or accreditation body;
  • Necessary to provide the agreed service;
  • Necessary to protect our legal rights;
  • Otherwise authorised by you.

29. FORCE MAJEURE

We will not be responsible for delay or failure to provide a service where this results from circumstances reasonably outside our control. This may include, for example:

  • Severe weather;
  • Flooding;
  • Fire;
  • Utility failures;
  • Serious illness;
  • Accidents;
  • Government restrictions;
  • Transport disruption
  • Other circumstances which could not reasonably have been anticipated or prevented.

Where reasonably possible, we will contact you and rearrange the service.

30. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time to reflect changes to legislation, regulation, accreditation requirements, professional practice or our services. The version applicable to your booking will normally be the version in force when the service is agreed.

31. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or modified to the minimum extent necessary, and the remaining provisions will continue to apply.

32. GOVERNING LAW

These Terms & Conditions are governed by the laws of England and Wales. Any dispute will be subject to the jurisdiction of the courts of England and Wales, subject to any applicable consumer rights.

33. BUSINESS DETAILS

JM Property Surveys Business structure:

Sole Trader Owner: Jamie Meeking

Business address: RH14 0DD

Email: jamiemeeking@gmail.com

Telephone: 01403 400716

Website: JM-Propertysurveys.com

EPC Accreditation Scheme: Elmhurst Energy

EPC Accreditation Number: EY95-0001

Insurance: Elmhurst Energy

Last updated: 11 August 2026